A message from Supra to eKEY Users
Dear eKEY User:
We are excited to announce that an all-new Supra eKEY app is targeted for release on Wednesday, December 19.
How and when will the app be delivered?
If you have automatic app updates turned on, the app stores will automatically deliver the app to your phone. The app stores stage rollouts over 7 days so it could be a week before it is downloaded to your phone.
If you do not have automatic updates turned on, you can download the new eKEY app as soon as it is available on the app stores. Launch the app store on your device and locate the Supra eKEY app to manually download it any time after December 19.
If you want to enable or disable automatic updates:
- On an iPhone, tap Settings > iTunes & App Store and enable or disable the setting for Apps.
- On an Android device, open the Google Play Store app and tap Menu > Settings. Tap Auto-update apps and choose the option.
Do the apps need a new authorization code?
The eKEY app does not require a new authorization as long as it is installed on a device that already has an authorized eKEY app.
Minimum Requirements for the new eKEY app: The minimum requirements for the new eKEY app are:
- Apple iOS 10 or grater
- Android OS 5 or greater
If you do not have either of these operating systems, the new eKEY app will not install. The old eKEY app will continue to work but it will no longer be updated.
Will all of the new features be available immediately?
Some enhanced features in the eKEY app including the ability to see listing photos, Supra Home Tour, and upgrade to eKEY Pro within the app will be rolling out over the coming weeks.
For more information on the new eKEY app please go to www.supraekey.com and select Customer Support > eKEY Resources or visit this page.
If you have any questions, please contact our agent support team at 1-877-699-6787.
Regards,
Supra